Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We make every effort to contact the recipient and/or sender before leaving flowers unattended. However, if no one responds and the location appears reasonably safe, the order may be left outside the residence or at the front door to avoid delivery delays.

Orders containing wine cannot be left unattended and will require someone 21+ to receive the delivery.

Wine & Blooms is not responsible for weather, theft, or damages once the delivery has been completed.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.